Business Process Automation in Bexleyheath: Mapping a Pub’s Function Booking from Enquiry to Payment

Draw the chain

A process is the sequence of things that happen between a customer asking and you getting paid. Most small businesses have one, but it lives in somebody’s head. Write each step on a line: who does it, what triggers it, where the information goes.

You will find two kinds of step. Some need judgement, such as agreeing a price on something unusual. Others are mechanical, such as copying a name from an email into the diary. Automation is for the second kind.

A function booking, step by step

This directory lists 90 pubs, counted on 10 October 2026. Think of a pub that hires out its back room. The chain might run like this:

1. An enquiry arrives by message or form.
2. Someone replies with availability and sends a quote.
3. If the customer goes quiet, someone chases the quote.
4. The booking goes into the diary and a confirmation goes out.
5. A reminder goes before the date.
6. After the event an invoice is raised.
7. If it is late, someone chases it.
8. Each week, the manager sees what was booked and what is owed.

Nearly every step is on the list of jobs his website describes: replying to enquiries, sending quotes and chasing unanswered ones, booking into the diary, confirmations and reminders, raising invoices, chasing late payments and the weekly report. The step that stays human is deciding the price of a one-off request.

Do not automate it all in one go

He starts with the single task that makes the most difference. In this chain that might be step 3, because a quote nobody chases is usually lost. Get it right, check it for a few weeks, then move on to the next link.

How it runs

The steps run inside the email, diary and invoicing tools you already use, with a person alerted whenever the agent is unsure. The four stages are a free call, an audit of the work worth automating, the build and install, then training and support. You leave the call with a plan you can use with or without him.

Dean Keating is an AI automation consultant based in Horndean, Hampshire. The work is remote. No price list is published; the cost is given after the free call. Pubs in the area are listed in the pubs category.

Contact

Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Bexleyheath.co. Websites: ai-agent.deankeating.com and deankeating.com.

About this guide

Bexleyheath.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Bexleyheath, and works with Bexleyheath and south-east London businesses remotely. If you want someone in the room, say so on the first call and look at Bexleyheath-based providers too. This guide recommends our own service, so compare it with other providers before you decide.