How to Report Potholes, Fly-Tipping and Streetlight Faults in Bexleyheath
Bexley's FixMyStreet tool covers potholes, fly-tipping, street lighting and a long list of other problems. Here is what it handles, what to include, and what goes to TfL instead.
The London Borough of Bexley looks after most roads, pavements, street lights and street cleaning in Bexleyheath, Barnehurst, Bexley village and Upton. It takes reports through one online tool, Bexley FixMyStreet. This guide sets out what the council says it deals with and how to report it.
How do I report a problem?
Go to fix.bexley.gov.uk, enter a Bexley postcode or street name and area, mark the problem on the map, describe it and confirm the report. The council then investigates. You can also browse reports already made near you, which helps you avoid duplicating one.
What can I report?
The council's list of reportable problems includes:
- potholes and other road defects
- fly-tipping
- street lighting, traffic bollards and signs
- drainage and flooding
- abandoned or untaxed vehicles
- graffiti and illegal posters
- animal fouling and dead animals
- glass and debris, and street cleaning
- grass cutting and weeding, and trees
- parks and open space issues, and public toilets
- obstructions on pavements and roads, illegal encampments, utility equipment and street furniture
What counts as a pothole or road defect?
The council says it accepts reports of damaged pavements (broken, uneven or a trip hazard), damaged roads (potholes, speed bumps, subsidence or poor surface), kerb damage, missing or damaged drain and manhole covers, and vandalism or theft at work sites. Its pothole page does not state a minimum depth or a fixed repair time. It refers to published response standards, so check those on the council's pothole page rather than assuming a timescale.
How do I report fly-tipping?
The council defines fly-tipping as the illegal deposit of waste on land that is not licensed to accept it, and takes reports through its online form using the same postcode or street search. If you have evidence, the council asks for vehicle details (registration, make, any company name or logo), the exact location, a description of the people involved, the date and time, and your own contact details, sent to envirocrime@bexley.gov.uk. It says it keeps reporters' details confidential and only shares them with permission, but that an investigation may not be possible without enough detail.
The council also says that people convicted of fly-tipping face fines of up to £50,000 and/or prison, and that it can issue fixed penalty notices of up to £1,000. Householders have a legal duty to make sure their waste is disposed of properly, so check anyone you pay to take rubbish away. Our recycling centre and bulky waste guide covers legitimate routes.
Who is responsible for traffic lights and the main roads?
Not the council. It says traffic signals and speed cameras in the borough are installed and maintained by Transport for London (TfL), as is everything on the A2 and A20. Report problems on those roads through TfL's own channels at tfl.gov.uk.
Where should I send other complaints?
For problems with bins, see our bin collection guide. For parking, see our parking guide.
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